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new era security services Time oFF POLICY

New Era Security Services has The following Time Off policies:
  • Hourly Employees - Time Off Policy - 2025
  • Hourly Administrators - Time Off Policy - 2025
all Time off requests (PAID AND UNPAID) must go through the tracktik shift app
  • Any employee requesting time off must submit their request in TrackTik. No other requests such as text, email, or phone call will be accepted. TrackTik SHIFT will be used to review and approve both paid and unpaid time off requests. IMPORTANT FOR YOU TO KNOW SO YOU ARE NOT AUTO DENIED

  • All requests for time off MUST be submitted in your TrackTik SHIFT app using your PAID TIME OFF first. (If you have the time, it must be used before any unpaid time off will be considered)

  • If you have PAID TIME OFF and submit a request for UNPAID TIME OFF it will be denied automatically and you will not be considered for that time off. Example: John is requesting 5 days of time off (40 hours). John has 26 hours of Paid Time Off available. John enters 3 Leave Requests under Paid Time Off and 2 Leave Requests under Unpaid Time Off. John's requests are approved by his manager in TrackTik. John is now approved for 24 hours of Paid Time Off (his new Paid Time Off balance is 2) and 16 hours of Unpaid Time Off.
  • As a policy reminder, UNPAID TIME OFF is not a guarantee regardless if you see available hours and MUST be requested for approval just like PAID TIME OFF. (This is outlined in your hiring packet paperwork and in our handbook newerasecure.com/handbook)

  • New Era Security Services also complies with the ESSTA Act for Unpaid Time Off for every employee with a primary work location inside the 5 boroughs of New York City.
  • * All time off requests are not for same-day or next-day call outs. All time off requests must be submitted according to the company policy which is minimum 2 weeks advanced notice.

  • * Approved time off payouts can take 1-2 pay periods to process from the date of the time off.

  • Below are detailed instruction for submitting Paid & Unpaid time off requests in the TrackTik SHIFT App:

Follow these steps to view your pto balance and request paid time off:

Follow these steps to request unpaid time off (pto balance must be zero)

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